Operations Assistant Manager

We are seeking a dynamic and detail-oriented Operations Assistant Manager to join our Operations team at Emerging India Analytics. This role is perfect for someone who thrives in a fast-paced environment and is passionate about optimizing processes and ensuring smooth operational excellence.

As our Operations Assistant Manager, you will play a crucial role in supporting our daily operations, managing projects, and implementing process improvements that drive efficiency across the organization. You'll work closely with various departments to ensure seamless delivery of our training programs and consulting services.

This is an excellent opportunity for a motivated professional to grow their career in operations management while contributing to the success of a leading ed-tech company that's transforming careers in emerging technologies.

• Operations Management: Oversee daily operational activities, ensuring smooth workflow and timely completion of tasks across multiple departments.
• Process Optimization: Identify inefficiencies in current processes and implement improvements to enhance productivity and reduce operational costs.
• Project Coordination: Support project managers in planning, executing, and monitoring various operational projects from inception to completion.
• Team Collaboration: Work closely with HR, Training, Sales, and Technical teams to ensure coordinated efforts and achieve organizational goals.
• Data Analysis & Reporting: Prepare operational reports, analyze performance metrics, and present insights to senior management for decision-making.
• Quality Assurance: Monitor service delivery quality, ensure compliance with established standards, and implement corrective measures when needed.
• Resource Management: Coordinate allocation of resources, manage schedules, and ensure optimal utilization of team capabilities.
• Vendor Management: Assist in managing relationships with external vendors, suppliers, and service providers to ensure timely delivery and quality standards.

Essential Requirements:

• Bachelor's degree in Business Administration, Operations Management, or related field
• 2-4 years of experience in operations, project management, or business analysis
• Strong analytical and problem-solving skills
• Proficiency in MS Office Suite (Excel, PowerPoint, Word)
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong organizational and time management capabilities
• Experience with data analysis and reporting

Preferred Qualifications:

• MBA or Master's degree in Operations/Business Management
• Experience in the education technology or training industry
• Knowledge of project management tools (Asana, Trello, Monday.com)
• Familiarity with CRM and ERP systems
• Experience with process improvement methodologies (Lean, Six Sigma)
• Basic understanding of digital marketing and sales operations
• Previous experience in team coordination and leadership